Terms & Conditions

Welcome to Towing Calgary! By accessing and using our website and services, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of the Towing Calgary website, mobile apps, and any services we provide. If you do not agree with any of these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing, browsing, or using the Towing Calgary website (the "Website") or by using our services (the "Services"), you agree to the terms and conditions set forth in this document. These Terms & Conditions apply to all users, including without limitation users who are browsers, customers, vendors, and content contributors.

If you have any questions about our Terms & Conditions, please contact us before using our services.

2. Changes to Terms

Towing Calgary reserves the right to modify or update these Terms & Conditions at any time, with or without notice. We recommend reviewing these Terms regularly to ensure you are aware of any updates or changes. Your continued use of our website and services after any modifications or updates to these Terms constitutes acceptance of those changes.

3. Use of Services

3.1 Eligibility

By using the Services, you represent and warrant that you are at least 18 years of age or the legal age of majority in your jurisdiction. You also represent that you are legally capable of entering into a binding contract and using the Services in compliance with applicable laws.

3.2 Scope of Services

We offer towing, roadside assistance, long-distance towing, specialty towing, and other related services. The availability of specific services may vary based on your location and the nature of your needs. Towing Calgary reserves the right to decline or refuse any service request for any reason at any time.

3.3 Prohibited Use

You may not use our website or services for any unlawful, harmful, fraudulent, or malicious purposes. This includes but is not limited to:

• Interfering with or disrupting the operation of our website or services.
• Attempting to gain unauthorized access to our servers or networks.
• Using the services for any illegal activities, including the transport of stolen vehicles or unauthorized vehicles.

Failure to comply with these guidelines may result in the termination of your access to our services.

4. Service Agreements

When you request a service from Towing Calgary, a contract is formed between you and Towing Calgary upon acceptance of the service request. The terms and conditions of each service request will be provided at the time of booking and are subject to change based on specific circumstances, such as vehicle type, location, and service requirements.

4.1 Booking and Cancellations

All bookings for towing or roadside assistance services must be made via our website or by contacting our customer service team. Cancellations are allowed up to [insert time period] before the scheduled service time. Cancellations made after this time may incur a fee based on the circumstances and the resources allocated for the service.

4.2 Pricing and Payment

Prices for services are determined based on factors such as distance, type of service, and the nature of the vehicle being towed. You will be provided with an estimate before confirming the service, and final charges may vary depending on actual conditions during the service.

Payments for services are due at the time of service or as specified in your agreement. We accept various forms of payment, including credit cards, debit cards, and other approved payment methods.

Towing Calgary reserves the right to change the prices for services at any time without prior notice. Any such changes will be reflected on the Website.

4.3 Late Payments and Non-Payment

If payment is not received by the due date, Towing Calgary reserves the right to charge interest on the unpaid amount at a rate of [insert rate] per month, and may take further legal action to recover any outstanding balances. Customers who fail to make payment may also be refused future services until the outstanding balance is paid in full.

5. Vehicle Conditions and Responsibilities

5.1 Your Responsibilities

As the customer, you are responsible for ensuring that your vehicle is in a condition that is safe for towing or transport. This includes but is not limited to:

• Ensuring that the vehicle is not leaking fluids that could pose a risk during transport.
• Verifying that the vehicle is properly secured and does not pose a hazard to other vehicles or property.
• Removing any personal belongings from the vehicle before towing.

Towing Calgary is not responsible for damage caused by these conditions, nor are we responsible for any items left in the vehicle during transport.

5.2 Vehicle Condition at Time of Pickup

If your vehicle is inoperable or requires special handling (e.g., needing a winch to be loaded), additional fees may apply for the extra labor or equipment required to safely move the vehicle.

If you are using the services to transport a vehicle to a different location, you are responsible for ensuring that the vehicle is properly insured during the transportation process.

5.3 Damage and Liability

Although we take great care to ensure your vehicle is safely towed, Towing Calgary is not responsible for damage to the vehicle or any property as a result of the towing process, including damage caused by road debris, accidents, weather conditions, or other uncontrollable factors.

We strongly encourage you to ensure that your vehicle is insured during the towing process. Any damage claims must be submitted within [insert time period] after service completion.

6. Limitation of Liability

To the fullest extent permitted by law, Towing Calgary and its affiliates, employees, and contractors will not be held liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or website, including but not limited to loss of data, loss of business, or loss of opportunity.

In the event that Towing Calgary is found liable for any damages, our liability will be limited to the total amount paid by you for the specific service giving rise to the claim.

7. Privacy Policy

Towing Calgary respects your privacy and is committed to protecting your personal information. Please review our to understand how we collect, use, and protect your information. By using our services, you consent to the practices described in our Privacy Policy.

8. Intellectual Property

All content on the Towing Calgary website, including logos, trademarks, text, graphics, images, and other materials, are the property of Towing Calgary or its licensors and are protected by copyright and trademark laws. You may not use any content from our website without obtaining prior written consent.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Towing Calgary. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Towing Calgary is not responsible for any damages or losses resulting from your use of third-party websites or services.

10. Indemnification

You agree to indemnify, defend, and hold harmless Towing Calgary, its affiliates, employees, contractors, and agents from and against any claims, actions, liabilities, losses, or damages (including legal fees) arising out of your use of our services, your violation of these Terms & Conditions, or your violation of any rights of another person or entity.

11. Dispute Resolution

Any dispute or claim arising from or relating to the use of the website or services will be resolved through binding arbitration in accordance with the rules of [insert arbitration organization]. The arbitration will take place in [insert jurisdiction], and judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.

13. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms & Conditions, along with our Privacy Policy, constitute the entire agreement between you and Towing Calgary with respect to your use of our website and services. Any prior agreements or understandings, whether written or oral, are superseded by these Terms.